Rajiv Gandhi Airport conducts orientation programme for concessionaires
06-Nov-2008 |
In line with its plan to strive for improved passenger experience, Rajiv Gandhi International Airport plans to conduct customer orientation programme for concessionaires. The first programme was launched (04-Nov-08) for the staff of radio taxi cabs, car parking staff and the airport shuttle coach operator.
RGIA aims to have customer service orientation among its stakeholders so that passengers can experience higher service level excellence. Safety procedures being implemented at the airport besides details on the facilities like retail, F&B, Duty Free, Transport Options among others were shared by the senior functionaries. Over 200 employees participated in the first session.
The orientation programme, which will be conducted in three languages - Telugu, Hindi and Urdu is aimed at involving over 2500 stakeholders over the next three-four months.
Mr. Viswanath Attaluri, Chief Commercial Officer, GMR Hyderabad International Airport (GHIAL), said “The programme is aimed at inculcating the spirit of customer service among our stakeholders that includes tourism information and details on the features and facilities at RGIA. These employees can be our brand ambassadors for the airport and through such customer orientation programmes, which are an extension of our stakeholder engagement, we shall constantly strive to improve our service standards”.
(C) Centre for Asia Pacific Aviation. Date posted: 06-Nov-08
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Rajiv Gandhi Airport conducts orientation programme for concessionaires 
