Rajiv Gandhi International Airport in top ten airports of the world

 
It also features as the second, most service oriented airport in the 5-15 million passengers per annum category of airports across the world, by scoring 4.41 on a 1-5 scale in overall passenger satisfaction with the airport.
 
This came after a global survey undertaken as part of the Airport Service Quality (ASQ) 2008 Results, which have just been announced by the Airport Council International (ACI) - the Apex Body of Global Airports. 126 international airports were part of this global survey. These results were compiled after an extensive survey on the various services provided at the airports which facilitate passenger convenience.
 
Commenting on the results, CEO of GHIAL, Mr P S Nair said that, "We are grateful to all our passengers for providing positive feedback and enabling our airport to be ranked fifth amongst the world’s top ten airports, and second in the 5-15 million passengers per annum airport category. We are delighted to get these ratings on the eve of our completing the first year of operations. In the coming year, we will strive to further enhance customer satisfaction at our airport, and thereby aim for the coveted number one position.
 
Mr Nair said, “We have also launched the implementation of an Integrated Management System comprising Quality, Environment and Safety Management Systems across operations, which will further facilitate service quality.”
 
Chief Commercial Officer, GHIAL, Mr A Viswanath said that, “We are continuing a number of initiatives that will further enhance passenger experience at our airport, even as we enter our second year of operations. Till date we have opened 100 retail outlets including food and beverages, and conveniences like a Spa, to suit various price points and cater to different classes of passengers who go through the airport every day.”

(c) Centre for Asia Pacific Aviation. Date posted: 25-Mar-09